Return to Office Working

At NCL CCG, we are committed to support staff to achieve a balance between home and office working, and to ensure that our staff can work effectively, regardless of location. On this page, you will find all the information you need ahead of visiting one of the CCG office sites, safely and equipped with everything you’ll need for the working day.

If you have any questions about anything on this page, please contact

In England the government is no longer asking people to work from home. It had previously asked people to do so, to help tackle the spread of Omicron. The government website has been updated and is now asking organisations to consider how they can support a safe return to the workplace and to engage with their staff to find an approach that best suits their needs.

As a CCG, we remain committed to a cautious and gradual approach to returning to office working, taking into consideration our new ways of working, individual and business needs, as well as supporting our staff to work agilely, attending offices for collaborative or team activities. A paper will be going to EMT on the 1st March for discussion and we will communicate next steps to all staff after this.

You may have noticed that our office sites are beginning to look slightly different – this is very much part of a phased approach to preparing the office sites for increased office working – when the time is right. We have removed the desk tape (though ‘DeskSmart’ still only allows for spaced out bookings) and have removed some of the signage regarding social distancing, as this is now very much personal choice, rather than government directive.

Please be assured that any changes in the office environment are simply preparatory, for increased office working when appropriate. However, we would remind staff who are working from one of our office sites, to ensure they book a desk before they arrive. This will ensure we are  able to continue to support all staff and are accurately able to review capacity and usage across the sites.


Desk Smart -e-Booking system

Desks or meeting spaces must be booked before attending the office. This will not only guarantee that you have space to work, but allows the CCG to run reports on office utilisation, as well as notifying staff in the unlikely event of a covid-19 outbreak in the office.

North London Business Park, Laycock Street and 250 Euston Square are able to be booked via the e-booking system, DeskSmart. If you wish to attend Holbrook House, please contact Business Services to arrange your visit.

Workforce ‘DeskSmart’ e-bookings user guide

DeskSmart is available to all CCG staff via their Workforce log in. We have produced this user guide to help staff navigate the new e-booking system

Guidance and forms to complete

NCL CCG HR ‘Return to Office Working Conversation’ documents – this includes a toolkitguidance document and conversation template. Every member of staff must complete the ‘Working Conversation’ documents with their line manager, ahead of visiting one of the CCG office sites. Please ensure that you review these documents carefully and arrange a suitable time with your manager to discuss, and return the conversation template to HR ( 

NCL CCG Return to the Workplace – working safely during the Covid-19 pandemic’ guidance – This document contains detailed information as to how the CCG is responding the current government guidance on returning to office working; this document was updated in September 2021.

NCL CCG Covid-19 Office Exposure Guide – this is the process to follow, if there is an outbreak of covid-19; please familiarise yourself with the reporting process, especially if you are a line manager. this document was updated in September 2021.

CCG Office Locations and Access

NCL CCG User Guide for NCL Sites

We have produced a guide for each of the CCG office sites, which includes information about how to access the buildings, maps, parking and how to arrange swipe cards etc., which we hope you will find helpful, especially if you have not visited one of the sites before, or are new to the CCG. For Barnet, Camden and Islington.

The addresses for each of the buildings are:

  • Barnet Office – North London Business Park, Building 4, 1st Floor, Oakleigh Road South, London, N11 1GN
  • Camden Office – 4th Floor, 250 Euston Road, London, NW1 2PG
  • Islington Office – Laycock PDC, 2nd Floor, Laycock Street, London, N1 1TH
Office Orientation Sessions

To help support all staff to be confident in working effectively in our offices, the Business Services Team will be holding a number of office orientation sessions at each office site over the coming six weeks, on the following days:

  • Every Tuesday at 11.00am until Tuesday 31 May at both Camden (250 Euston Road) and Islington (Laycock Street)
  • Every Wednesday at 11.00am until Wednesday 1 June at Barnet (North London Business Park)

Thereafter, the office orientation sessions will take place monthly on the following dates:

  • First Tuesday of every month at 11.00am at both Camden (250 Euston Road) and Islington (Laycock Street)
  • First Wednesday of every month at 11.00am at Barnet (North London Business Park)

The meeting point for the office orientation sessions will be the kitchen at each office site; a member of the Business Services Team will meet staff in the kitchen at 11am prompt to start the session.

The orientation sessions aim to help staff gain confidence in, and awareness of, our new ways of working, and to support staff in understanding more about our offices, including: 

  • Our ‘new’ office environment, including our PODs and zones, including the principles around using these spaces
  • Our meeting rooms, including information about how to book a meeting room, and how to use the AV equipment in the rooms
  • DeskSmart, including how to access DeskSmart, how to book desks, meetings rooms and car parking spaces, and the importance of booking a space if you are working from the office
  • Our kitchens – where tea/coffee etc is kept in the kitchen, should this be needed when setting up meetings

Information will be also be provided on the layout of each building, together with important information about what to do in the event of an evacuation, how to raise the fire alarm and how to safely leave the building. Staff will also be told where the assembly evacuation point for that building is.

Staff will be provided with information about travelling to the office, and will have the opportunity to find out about the nearest bus stops or underground/overground/ train stations, as well as local amenities, quiet places for lunch, shared private spaces and on-site facilities, including gyms, cafés and parks. Staff will be shown the multi-faith rooms on-site, or given direction to those nearby. These are non-bookable rooms for quiet reflection, meditation and/or prayer, including prayers during the holy month of Ramadan.

Depending on the site you are visiting, staff will be provided with details on security and access to the buildings, as well as how to obtain a security pass, ID badge, or parking permit.

We look forward to to meeting you face-to-face and saying hello!

If staff have any questions regarding office orientations sessions, please email the Business Services Team:

Lateral Flow Testing

Lateral flow testing has been implemented across a number of organisations and settings, including hospitals, care homes, schools and other key services. This testing has been shown to be successful in identifying positive cases; this is particularly important for those who are not displaying any symptoms. About 1 in 3 people with COVID-19 do not have symptoms but can still infect others, and so the Government is encouraging everyone to test regularly.

We are asking all staff to take regular lateral flow tests if working from one of our office sites. This is important as we start to further increase our presence in our CCG office sites, in order to keep our colleagues safe. We are asking all staff to undertake a lateral flow test, before attending any of the NCL offices. A negative test result must be received within 3 days prior to attending the office.

Whilst lateral flow testing is not mandatory, there are many benefits to being tested regularly. The lateral flow test itself is relatively simple and only takes a few minutes. Once the test has been taken, individuals have a statutory responsibility to report the test result via the national system ( The results from the test are available within 30 minutes, and the acknowledgement of reporting the result is received almost immediately by text and email, which you can use as evidence of testing.

Following each test, you will receive text and email confirmation, which you may need to show before gaining access to some health organisations to prove that you have had a negative test within the past 3 days.

Staff can access free lateral flow tests by either:

To get information about test sites near you please follow this link

If you have any concerns or questions over taking lateral flow tests or returning to working in an office environment, please feel free to email the Business Services Team via

Policies and Principles

The CCG is committed to providing a range of flexible and agile working options to staff, in order to maintain a committed and skilled workforce, in addition to supporting work life balance and the delivery of high quality services.

The new ‘Agile Working’ policy sets out the commitment by the CCG to support, where possible, more agile working arrangements for both employees/office holders and the CCG. In some circumstances, home working is a viable option for both the organisation and the individual member of staff. This may be on a regular basis or as part of a flexible approach to undertaking an identified role or during special circumstances such as a pandemic.

Agile working principles

We are encouraging all staff to read the new ‘Agile Working’ policy and have a discussion with your line manager, to consider how this applies to you.

Holbrook Move House Consultation FAQs
NCL CCG offices - workplace risk assessment