Information for Managers

As a manager, you play a vital role in managing your staff right from the recruitment process up until the time they leave the organisation.

There are many aspects to being an effective manager and many responsibilities. We have created a toolkit with the forms, policies, information and guidance you will need as a manager.

The toolkit covers: 

  • Recruiting, selecting and inducting staff
  • Managing absences
  • Leavers
  • Managers' development resources

It is also line managers’ responsibility to set objectives for their staff, have regular one-to-ones and undertake annual appraisals.

For an overview of your role as a manager during the recruitment process, please read the online TRAC guidance. Staff that are recruiting to roles will have to log into the site using their TRAC login details. If you have any issues or queries relating to TRAC please contact:

To help a new starter understand the way we work and to feel a valued part of the organisation, it is important to provide a good induction. You can download all the documents you need about recruitment, selection and induction on this page.

There are some forms and tasks you need to complete to ensure your new starter has access to the computer network and other essential services.

IT set up

You need to complete three forms five working days before your new starter joins in order for them to be able to access the IT systems when they start:

  • Access to the Network - to request the set up of a new user account and for the new starter to sign a code of conduct relating to the use of the CCG's IT systems
  • Blue Drive Access – to set up the new starter with access to the appropriate files and folders on the shared drive

Completed forms should be sent to: 

System Access Request Form

You need to complete this form five working days before your new starter joins in order for them to be able to access the IT systems when they start.

For new starters, the form should be completed by the line manager, acting or otherwise, and returned to IT via

For drive access, IT will need the email and username and detail of the file(s) that they need access to, this email should be sent from the line manager, if any further resource owner authorisation is needed for access IT will advise the line manager to seek this authorisation.

Access and security

Ask the Business Support Team ( to allocate your new starter with:

  • A telephone number
  • A laptop
  • A locker
  • A security pass

(Note: not all of these will be required in all boroughs)

Other tasks

Once your new member of staff has joined you should contact the Communications and Engagement team ( to arrange for your new starter to be:

  • Added to the staff email and GP Bulletin distribution lists
  • Introduced in the staff newsletter/staff briefing sessions


North Central London CCG places great importance on the health and wellbeing of our staff. There will, of course, be occasions when staff need time off work because of sickness and other reasons. It is your responsibility as a manager to monitor absences and conduct return-to-work interviews with staff, as required. All absences should be recorded and managed via Workforce.

When staff leave the organisation, it is important that you complete the necessary paperwork in advance.

For permanent staff, you must complete a Leaver Form and send it to HR/payroll via:

You can access a number of learning and development resources from the NHS London Leadership Academy that will help you become a competent and capable manager and leader.

Their resources include:

  • Managing self
  • Leading and managing others
  • Leading teams and change.