NCL CCG Style Guide

A few simple style guidelines will help North Central London CCG to project a professional, consistent image to the outside world. Please take the time to check you have everything below in place.

Email signatures

E-mail signatures should contain the following information:

From an accessibility and branding point of view, please keep to Arial font, black or dark blue, 12pt.

Please also make sure that you don’t have any kind of patterned background on your emails and that you set your signature up so it appears on both new messages and replies. This helps with meeting accessibility standards and also makes it easier for people to get in touch.

An example of a suitable email signature is:

Elizabeth Windsor
Head of Change Management
Strategy Directorate
NHS North Central London CCG
Tel: 020 6195 3000

Out of office email replies

If you are going to be out of the office for a day or more, please switch on your ‘out of office’ automatic reply. Your out of office message should contain the following information:

  • Details of how long you will be out of the office and the date of your return
  • Contact details of another colleague who can be contacted in your absence

Guide to setting up an automatic out of office reply email, with pictures.

Telephone voicemail

Please make sure your telephone voicemail gives callers the following information:

  • Your name, department and North Central London CCG (i.e. “This is the voicemail of John Smith in the integrated care team at North Central London CCG”)
  • Core office hours of the CCG (9am-5pm)
  • Details of how long you will be out of the office and the date of your return (if you are on leave)
  • An alternative phone number for someone they can call in your absence if their call is urgent.
Answering the phone

It may sound a bit silly and obvious, but it’s good practice to mention North Central London CCG and your name when answering the phone so callers know who they have called.

Outlook calendar permissions

EMT would like us all to be able to view each other’s Outlook calendars.  You can still make calendar items private so that they can’t be seen but your default settings should be set so anyone can see your calendar.

A step by step guide to changing the default permissions of your Outlook Calendar, with pictures.

Writing in Plain English

We want to make sure that all our documents, especially our reports and papers on the public website, are easy to understand and clearly written. We will soon be adding a quick guide to help you write clear and concise documents that keep the reader in mind.

Share you pronouns to raise awareness of diverse gender identities

What are pronouns?

Pronouns are used in a language all the time when we refer to ourselves or other people. The vast majority of people go by the pronouns “he/him” or “she/her”. A small but increasing number of people prefer to use “they/them” or other non-gendered pronouns. This might be because they don’t want to go by pronouns with a gender associated, or because they identify as non-binary or trans, and don’t want to be associated as either male or female.

Examples of pronouns you might use to refer to others are:

Why is this important?

Whether we realise it or not, we often make assumptions about people’s gender based on their appearance or name. These assumptions aren’t always correct and might lead to people feeling hurt or unwelcome in the workplace. Knowing and using someone’s correct personal pronouns is a way to respect and create an inclusive environment where all colleagues are welcome to express their own identities at work. 

For some people, sharing their gender identity and preferred pronouns with others might feel intimidating, especially if they think they won’t be fully understood or that colleagues won’t use their preferred pronouns when speaking to or about them. By asking all colleagues to be open and respectful, and sharing their pronouns, we create a working environment where everyone can feel comfortable

What can I do to support my colleagues?

The simplest thing you can do is to share your pronouns and encourage others to do the same. Adopting this practice in our organisation will help to:

  1. Avoid mis-gendering staff which can be hurtful for trans and non-binary people, but also embarrassing for people who don’t identify as trans or non-binary.
  2. Show support to our trans and non-binary staff in expressing the pronouns that they would like people to use.
  3. Normalise discussions on gender identity within the workplace and wider health and social care services.

You can do this in several easy ways:

  • When introducing yourself to colleagues for the first time
  • When using name badges or labels at events
  • In your email signature (e.g. Florence Nightingale (She / Her) 

To learn more about gender identity and pronouns, use the resources listed above, or click here for further information on pronouns.

If you have questions, please contact