Share your views on the future of the NHS 111 and out-of-hours service

The CCG is preparing to undertake a procurement to award a new contract for the NHS 111 Integrated Urgent Care (IUC) service starting in October 2023. Planning for this has started, with the aim that the future service will be developed based on the latest national guidance and the identified needs of our local population.

Staff and their families who live in any of the NCL boroughs are invited to share their experiences of using the NHS 111 Integrated Urgent Care service. We are also keen to find out about the barriers that may prevent people from easily accessing the IUC service and why people may choose to attend emergency departments rather than contacting NHS 111. The survey will be open from 12 May 2022 and close at 11.59pm on 19 June 2022. You can access the survey here. (Hard copies are available on request).

The survey feedback will be taken into consideration when the new service is developed to ensure improvements are made if needed.

If you have any further comments, email and they will ensure your feedback is considered within the re-procurement programme.